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Welcome to our Holiday Information Page, where convenience meets celebration. As we dive into the holiday season, we're here to make your shopping experience smooth and stress-free! This is your go-to guide for all things holiday at EasyR. From placing orders to tracking deliveries and snagging special promotions, we've got you covered.
Let's keep it simple and straightforward – because holidays are meant to be easy and enjoyable. Explore below for a hassle-free holiday with EasyR Australia!
While we'll be processing orders until December 22nd, it's wise to plan ahead, especially if you're eyeing pre-Christmas deliveries. Due to expected high demand and potential delays with Australia Post, we recommend placing your order as early as possible for the best chance of a timely delivery.
Keep an eye out for processing times on our item pages. Please note that while we strive to provide accurate dispatch times, these estimates may be affected during the holiday period.
We appreciate your understanding and patience as we work hard to process and dispatch your orders as quickly as possible. If there are any changes to your expected order processing time, we will reach out about it straight away. All estimates for processing are measured in Business Days.
To give your order the best chance of delivery before Christmas, we suggest you place your order as soon as possible. It's important to note that we cannot guarantee specific delivery dates, as we do not exert control over courier companies who will be experiencing high demand so delivery times may vary.
Rest assured that we will be dispatching orders until the 22nd of December. Planning ahead is key for a stress-free holiday season! While selecting Express Post does ensure fast delivery, the initial handling time remains consistent. We prioritize these orders but cannot speed up our processing steps.
Tracking your order is a breeze! Simply use the tracking number provided in your dispatch email to monitor the status of your delivery. Alternatively, log in to your account on our website and view your order status on your homepage. If you haven't received a dispatch email, check your order status in your account.
Track your order here on our Tracking Page to view your delivery journey!
You can also check in on the status of your orders by logging into your Account with us and vewing what stage your items are at. You can also view any quotes you may have created and the items you may have wanted to buy through the year on your wishlist! Sign in to your account today!
'Tis the season for great deals! Explore our upcoming sales on our regularly updated homepage to find fantastic offers on your favorite products. Don't miss out on the opportunity to save while spreading holiday cheer. Make sure to keep an eye out for an email from us if you are already a customer!
You can also simplify your gift-giving with EasyR Vouchers. Ideal for family and friends, Gift cards can be the perfect way to let your loved ones choose their favorite items. What makes it even better? Our vouchers never expire and are available at multiple price-points, offering the flexibility to shop at their convenience. You can also choose for this to be sent to them on a specific date, at a time of your choice!
Purchase yours now to make this time of year extra special.
Our Teams are all here for you during the lead-up to the holidays, operating during normal business hours until December 22nd 2023. Please note, we'll all be taking a break during Public Holidays, and normal operations resume after the New Year 2024. Please find our Holiday operating hours below.
Open - Monday to Friday, AEST, from 8:30 am to 5:00 pm.
Closed - Saturdays, Sundays and all Public Holidays.
Need assistance or have questions? Our Customer Care and Sales Teams are here to help. You can contact us via email at sales@easyr.com.au for any urgent inquiries outside operating hours.
We aim to respond as quickly as we can, and appreciate your understanding during this busy season. You can also access our Live Chat feature, or call our Team during business hours on (07) 3216 2251. You can also visit our more extensive FAQ page for information on our most common questions.
Please be advised, due to the holiday season, our warranty and return processes may experience longer handling times. We want to assure you that our Teams are dedicated to resolving your requests promptly, but changes to supplier operating hours, our own increased volume and Public Holidays during this period might lead to extended timelines.
If you are looking to return an item, please see our Returns Page, where you can find our full policy and online lodgment form.
Starting the process of a Warranty claim enquiry is simple when you provide key details upfront. Be sure to include your order/invoice number, a thorough description of the issue, and supporting visuals such as clear pictures or videos of the item. This proactive approach significantly reduces response time, allowing us to assist you promptly, especially during peak periods. Your cooperation is greatly valued. We appreciate your understanding!
We've put together some information that may help you with your purchase journey to ensure you have a truly joyful and stress-free holiday season. Get some quick insights you need for a seamless and festive experience below.
Q: Can I place an order and expect delivery before Christmas?
A: Order now for your best chance of a Christmas delivery! While delivery times may vary due to increased demand and nationwide shipping delays, we're committed to making your holiday special and our Teams are working hard to process your orders. Please note, specific delivery dates cannot be guaranteed, you can also view dispatch ETAs on all item pages.
Q: Are there any special holiday promotions or discounts?
A: Absolutely! You can check out our holiday promotions as they are updated on our website, or create an account with us to receive our newsletter to stay updated on discounts and upcoming sales from now into the New Year. You can also purchase vouchers for a quick and easy Holiday gift that does not expire here!
Q: Can I still place orders between Christmas and New Year?
A: We continue to accept orders between Christmas and New Year; however, please anticipate potential delays in processing, dispatch, and delivery during this bustling period. Our Team is dedicated to processing your orders, and we sincerely appreciate your understanding.
Q: Are there any changes to your customer support hours during the holidays?
A: Our Customer Care and Sales Teams will be available during the holiday season, but there are adjustments to our usual hours so please be aware that we are closed on Saturdays, Sundays, and all Public Holidays. We are eager to help you Monday to Friday, AEST, from 8:30 am to 5:00 pm.
Q: What if I need to return or exchange a product purchased during the holidays?
A: Due to increased holiday demand, our Warranty and Return processes may some delays. Be assured, our Teams are all working hard to address your requests quickly. Find more details on our return policies here. For warranty inquiries, include clear pictures or a video of the issue, and we'll respond as soon as possible.
Mon - Fri: 8:30am to 5:00pm
Sat - Sun: Closed
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