Frequently Asked Questions
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If you have not yet received a dispatch notification email, we are most likely waiting for the shipment of your order to come in and for us to dispatch. Additionally, it will take longer to fulfill your order if you have ordered an item in backorder. For MID-USA products, it will take 7~10 days to order in the products. If you have received the dispatch email, please allow 10 days for the parcel to be delivered. If your parcel has not been delivered within the mentioned time frame or it has been an unreasonable amount of time since you have placed the order, please contact us so that we can investigate your case. You can check the progress of your order on the "My Account" on our website.
When your order has been processed, an email from Australia Post will be sent to you with the parcel details and tracking number within it. You can also track your order on the "My Account" page of our website once you log in. If you are experiencing any difficulties or issues with the tracking of your order, please contact us.
You can contact us by calling (07)3216 2251 or sending an email to firstname.lastname@example.org or sending us a message on our facebook page or chat/message us using the EasyR Live Chat feature located at the bottom right corner of our website. If you live in Queensland, you can also visit our shop at 2/97 Delta St, Geebung QLD 4034. Our contact hours are between 8:30am - 5pm Monday to Friday and 8:30am - 12pm Saturday.
We are located at 2/97 Delta Street, Geebung QLD 4034.
Absolutely. If you have purchased the wrong part or simply changed your mind about a purchase, you may be eligible for a return. Read our returns policy on the returns page on our website (https://www.easyr.com.au/returns) to check if you are eligible. If you would like to make a return and are eligible, please contact us and we will guide you through the process.
We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items are sent requiring a signature on delivery. It is the customer's responsibility to properly inspect the item for damage prior to signing and accepting the delivery, if any damage is suspected then refuse to sign and notify us. On opening, if any damage is found on the item then you are required to notify us within 5 days of receiving the delivery. If we are not notified within 5 days of you receiving the delivery we will be unable to process a claim. Once the item has been installed or used any defect or damage to the item will not be covered.
At EasyR Australia, we try our best to ensure that the order is completed correctly before sending. If your parcel has arrived and an item is missing from your order, this may be because the missing item is a backorder item which will be sent at a later date once it becomes available. However, if the missing item is not in backorder, a human error may have occurred. If this is the case, please contact us and we will investigate your case.
Of course. If you would rather collect your purchase from our store at Geebung in Queensland, select the "Pick Up In Store" option in cart or at the checkout. Our store is located at 2/97 Delta St, Geebung QLD 4034.
If you are unsure of the fitment for a product, feel free to contact us. We have a combined experience of over 25 years in the industry and will gladly help you with your problem. Alternatively, you can use the part finder feature on our website to discover the range of products that are guaranteed to fit your bike.
Special orders can be made just for you and normally contain items that are not held in regular stock. The order is made at the specific request of the customer and as such, special orders cannot be cancelled, returned or exchanged under any circumstances. We are not responsible for production delays or other unforeseen circumstances that delay the delivery of any special order. We will provide an estimate of the lead time required for your order, however, we cannot guarantee a lead time in any case. No price adjustments or loaner items will be given due to manufacturer's delay.
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Delivery is based on availability of parts. Please allow 5 to 10 working days (not including Saturday or Sunday) for delivery of orders.
ADDRESS: 2/97 Delta Street, Geebung Queensland 4034, Australia
PHONE: (07) 3216 2251
MON - FRI: 8.30am to 5.00pm
SAT & SUN: Closed
2/97 Delta Street, Geebung Queensland 4034, Australia
(07) 3216 2251
SAT - SUN: CLOSED
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