Frequently Asked Questions

Need a question answered? Contact Us if you can’t find the answer you are looking for below.

It has been over a week since I completed my purchase. Where is my order?

If you have not yet received a dispatch notification email, we are most likely waiting for the shipment of your order to come in and for us to dispatch. Additionally, it will take longer to fulfill your order if you have ordered an item in backorder. For MID-USA products, it will take 7~10 days to order in the products. If you have received the dispatch email, please allow 10 days for the parcel to be delivered. If your parcel has not been delivered within the mentioned time frame or it has been an unreasonable amount of time since you have placed the order, please contact us so that we can investigate your case. You can check the progress of your order on the "My Account" on our website.

How do I track my order?

When your order has been processed, an email from Australia Post will be sent to you with the parcel details and tracking number within it. You can also track your order on the "My Account" page of our website once you log in. If you are experiencing any difficulties or issues with the tracking of your order, please contact us.

How can I contact you?

You can contact us by calling (07)3216 2251 or sending an email to sales@easyr.com.au or sending us a message on our facebook page or chat/message us using the EasyR Live Chat feature located at the bottom right corner of our website. If you live in Queensland, you can also visit our shop at 2/97 Delta St, Geebung QLD 4034. Our contact hours are between 8:30am - 5pm Monday to Friday and 8:30am - 12pm Saturday. 

Where are you located?

We are located at 2/97 Delta Street, Geebung QLD 4034.

I purchased the wrong product. Am I able to make a return?

Absolutely. If you have purchased the wrong part or simply changed your mind about a purchase, you may be eligible for a return. Read our returns policy on the returns page on our website (https://www.easyr.com.au/returns) to check if you are eligible. If you would like to make a return and are eligible, please contact us and we will guide you through the process.

What happens if my purchase was damaged during transit?

EasyR Australia takes no responsibility if your purchase is damaged by Australia Post, StarTrack or any of their affiliates. Your items will be packed with care to eliminate as much chance of damage as possible. If you feel that your items were not packaged sufficiently to avoid damage, please feel free to contact us. If you wish to add transit insurance for your purchase, please contact us.

I am missing an item from my order, why?

At EasyR Australia, we try our best to ensure that the order is completed correctly before sending. If your parcel has arrived and an item is missing from your order, this may be because the missing item is a backorder item which will be sent at a later date once it becomes available. However, if the missing item is not in backorder, a human error may have occurred. If this is the case, please contact us and we will investigate your case.

Can I pick up my purchase from your store?

Of course. If you would rather collect your purchase from our store at Geebung in Queensland, select the "Pick Up In Store" option in cart or at the checkout. Our store is located at 2/97 Delta St, Geebung QLD 4034.

I am not sure if a product will fit my bike. How can I find out?

If you are unsure of the fitment for a product, feel free to contact us. We have a combined experience of over 25 years in the industry and will gladly help you with your problem. Alternatively, you can use the part finder feature on our website to discover the range of products that are guaranteed to fit your bike.

You do not currently stock the item I want. Can I special order it?

Special orders can be made just for you and normally contain items that are not held in regular stock. The order is made at the specific request of the customer and as such, special orders cannot be cancelled, returned or exchanged under any circumstances. We are not responsible for production delays or other unforeseen circumstances that delay the delivery of any special order.  We will provide an estimate of the lead time required for your order, however, we cannot guarantee a lead time in any case. No price adjustments or loaner items will be given due to manufacturer's delay.

Paying for Your Purchase

Credit Card

PayPal^®

With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.

PayPal Features:

No need to enter your financial information each time you make a purchase online.

Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.

Your private information is encrypted using PayPal’s award-winning technology.

PayPal is FREE for buyers.

PayPal Steps:

During checkout, click the “Pay With Paypal” button.

You will be transferred to the PayPal website.

Log into your PayPal account, or sign up for a new account.

Approve the transaction.

You will be returned to the EasyR website.

Your payment will not be processed until you complete your order at the EasyR website.

PayPal Restrictions:

We only ship to verified PayPal addresses.

Read more at www.paypal.com

Shipping

Free Ground Shipping only applies to order shipping to Australian address only

Express air freight is available for an additional charge

Delivery is based on availability of parts. Please allow 5 to 10 working days (not including Saturday or Sunday) for delivery of orders.