Do you offer price matching?

We do not offer a price-matching guarantee; however, if you do Contact Us, we can investigate your request so long as we are supplied with evidence of an item that is in stock and offered by an Australian company.

Even if these details are provided, we reserve the right to deny any request for price matching as we do not offer a price match guarantee.

You don't stock the item I want, can you special order something for me that is not on the website?

This may be a possibility. We ask that you contact us about the item you are looking for, and we will check with our suppliers to see if we can arrange this on your behalf.

Special orders can be made for you and typically contain items not in regular stock. The order is made at the specific request of the customer. As such, special orders cannot be cancelled, returned or exchanged under any circumstances, excluding Warranties. Payment for special orders is required to be upfront.

We are not responsible for production delays or unforeseen circumstances that delay the delivery of any special order, and your order cannot be cancelled simply because it is taking longer than desired. You can read more about our Terms and Conditions about special order items here.

We will supply an estimate of the lead time required for your order; however, we cannot guarantee any lead time on any order or quote. No price adjustments or loaner items will be given due to the manufacturer's delay.

If you would like to speak to one of our team members for more information on special ordering, please Contact Us. We will require information about your bike, the bike's year and specifications to be able to assist you with any inquiries.

Do you have a store I can visit?

We do have a storefront that is part of our Geebung dispatching centre. While we are always happy to see our customers, please note that the items available in-store do not reflect the range we offer online. The stock in-store mainly consists of clearance products, and therefore, brands and sizing are limited. If you wish to see a specific item in person, we recommend calling our team in advance to check if we have it in stock.

If you want to pick up your order in-store or speak to one of our amazing sales team members, you can visit our shop at 2/97 Delta St, Geebung QLD 4034. Our contact hours are 8:30 am - 5 pm, Monday to Friday.

Can I try items on to check sizing in-store?

Unfortunately, this is not usually possible. While we are always happy to see our Customers, the items we have in our store do not reflect the range we offer online and are a constantly rotating catalogue of products.

As we do not guarantee any brand or sized stock being available for you to try on, we ask that if you wish to see an item in person, you first call to check that we have a physical item in stock.

All available sizing information can be found under "Sizing Charts" on the item pages of our website. These sizing charts serve as a guide. If you need further assistance, please feel free to Contact Us.

Can I pick up my purchase from your store?

Of course! If you would rather collect your purchase from our store at Geebung in Queensland, select the "Pick Up in Store" option in the cart or at the checkout. Our store is found at 2/97 Delta St, Geebung QLD 4034.

If you have selected for your order to shipped during your ordering process and then change your mind, please feel free to Contact Us to have your dispatch method changed. Please note that if your order is in the final stages of being processed, we cannot change your order details.

If you have opted to pick your order up, one of our Sales Team will contact you to let you know when your order is ready for collection. If you arrive at our store without having received this notification, we will not be able to supply you with your processed order.

Please note, that as we now have dispatch locations in both Sydney and Brisbane, your order may have an item that needs to be shipped from our Sydney Warehouse to our pick-up location in Geebung. There may be a slight delay in the estimated pick-up date for these items. We do not currently have a pickup option available from our Sydney location.

If you would like to speak to one of our Team members about same-day pick-ups, we ask that you contact us before making an order.

What happens if my purchase is damaged during transit?

We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items require a signature on delivery.

The customer must thoroughly inspect the item for damage before signing and accepting the delivery. If any damage is suspected, you are within your rights to refuse to sign and let us know immediately.

Upon opening, if any damage is found on the item, you must let us know within five days of receiving the delivery. If we are not notified within five days of you receiving the delivery, we cannot process any claim that is lodged.

We ask that you Contact Us with your order information and invoice number, pictures of the damage, and a detailed description of the damage for our Warranty Team to use in their investigation. We also accept video submissions if this is the best way to display the problems you are experiencing. The accuracy of the information supplied to us is crucial in the outcome of your case.

Once your ordered item has been installed or used, any defect or damage that you have noticed before fitment will not be covered by warranty.

We reserve the right to inspect the item, the right to repair the item, and the right to replace it if it is unrepairable. This Warranty Processing period can take time as every case is different. Still, we aim to finalise it as quickly as possible.

I paid for Express Shipping. When will my order be dispatched?

Certain items that we offer are subject to shipment scheduling. This means an item can take 1-2 Business Days to arrive at one of our dispatch warehouses, be readied for dispatch, and then be dispatched to you with your selected method of shipping.

The Express Post that you have opted for on your order comes into effect only once your order has left our warehouse and has been logged with the appropriate courier.

Our fantastic Warehouse Team will process your order as quickly as possible to ensure that your order is dispatched regardless of your selected shipping method.

As we do not operate on a weekend, any orders that Customers make on a Friday, Saturday, or Sunday will begin being processed on a Monday morning. Your opting for Express Shipping does not mean that the processing time on your order will be sped up; it means that your delivery will be the fastest method available only once your order has left our warehouse.

If you have any concerns or questions about your order, please do not hesitate to Contact Us.

When will my order be delivered?

All of our dispatched orders are sent with tracking. This tracking is included in our Dispatch Email that we send to you with each order. If, for some reason, you have not received this email or the tracking that you have been provided with is not working, please do not hesitate to Contact Us so that we can supply you with all the information we have available to us.

Sometimes, delays may occur due to circumstances outside our control (weather events, transit delays, busy holiday periods). To check for any delays currently affecting the Postal Service or delivery times in your area, please check the Australia Post website for live updates with this information. To view these Domestic Delivery Delays and Service Updates, click here.

While we do everything in our power to send your order out to you as quickly as possible, once an order has left our warehouse, it is in the hands of the couriers.

While we sympathise if your order takes longer than expected, we do not exert control within Australia Post or any other shipping-affiliated company.

If you are experiencing issues with tracking or delivery, we can lodge an Inquiry with Australia Post on your behalf after you contact us. Any information that we receive about your order Inquiry will be communicated to you as soon as possible.

If the delivery date that you were supplied by Australia Post has well and truly passed, please Contact Us immediately.

Where will you be shipping my order from?

EasyR Australia now has dispatch locations in both Sydney and Brisbane. If you have multiple items on your order, they may be dispatched from one or both of our warehouses in an effort to speed up your arrival dates. If this happens, your split order may appear as a 'New Backorder' on your invoice.

Please be assured that this status is only a system classification shown when splitting your order, and that your items are not in fact on backorder. If any of your items are on backorder, you will be contacted separately as soon as we receive this information ourselves.

I won't be home to accept my order. Can I leave a note?

If you know that you will not be home and will be unable to accept and sign for your order when it is delivered, then we ask that you Contact Us immediately so our teams can see what we can do to help you.

If there is time to arrange for us to delay your dispatch or for your shipping address to be altered, we will do so.

You cannot add notes to your delivery to leave your order at your residence, as all packages dispatched from us require a signature upon delivery.

I missed my delivery, what now?

Your signature will always be required on delivery for all orders dispatched from EasyR Australia. If your delivery has been attempted while you have not been there to receive it, delivery will be attempted again. You can contact Australia Post about organising a re-delivery.

Sometimes your order will be taken to the nearest Postal Centre for you to pick up, but if delivery has been attempted unsuccessfully multiple times and your item is not collected after 14 Business Days, then your order will be returned to sender by Australia Post.

If this occurs, you must pay shipping and handling costs to have your order re-sent to you. If there is no contact from you about your order, we will deduct the Return To Sender Fee and shipping costs, return the item into stock, and then apply the end total to your account as a store credit.

Do you deliver outside of Australia?

If you are ordering from outside of Australia or wish for your order to be delivered to a different country, we cannot guarantee that we can accommodate all requests.

Whilst we will do everything in our power to create a quote for you after being contacted about your required item and the area you wish to ship to, there are some countries that we cannot deliver to due to several factors outside of our control.

These factors are important as our end goal is always for our Customers to receive our best service and your ordered item/s. Therefore, we will not consider areas subject to known delivery issues if we know this cannot be assured.

Do you deliver to New Zealand/ Aotearoa?

We can deliver to some regions of New Zealand. Whether or not we meet your requirements will depend on what item you wish to order and its sizing/if the item is bulky. You will need to Contact Us to create a quote.

To create a quote for you, we will need the following: your full name, personal contact details, and the shipping/billing address with the item, or items, that you wish to purchase.

Please be aware there will be a freighting cost added, and that change of mind returns will incur freight at customer cost from New Zealand.

What is the difference between 'dispatch' and 'delivery'?

“Dispatch” means sent out from our warehouse; it does not mean “delivered”.

All our item dispatch times are noted in the description of the item pages on our website, highlighted in green.

If you have received a dispatch notification, but the order has yet to be delivered, please check the tracking on the dispatch email you sent to see your parcel's latest information.

The delivery process only comes into effect once your order has been dispatched.

How do I track my order?

All orders are sent with tracking and require a signature on delivery. Once your order has been dispatched, you will receive an email notification with the attached tracking number.

It will sometimes take up to 24 hours for your package details to be synced to the Australia Post tracking system on their website.

You can also track your order through our website's Account Summary page; this will be visible once you log in. If you are experiencing any difficulties or issues with your order tracking, please do not hesitate to Contact Us.

Why am I still waiting to receive my Refund?

Refunds are processed back the same way the purchase was initially made. Our Accounting Team takes 1-2 Business Days to process a refund and will email you your Remittance Advice once finalised.

Afterpay, PayPal, and Zippay refunds are usually finalized in the account within 24 hours after processing.

Orders paid via Mastercard, Visa, American Express, or Bank Account through PayPal are usually in your account within three business days. However, some banks can take up to 10 business days to show on your statement.

Refunds on change-of-mind returns are minus shipping (if the free shipping option was used, the shipping cost would be deducted from the item value).

If you have yet to receive your refund after 10 Business Days, please feel free to Contact Us at once, and we will have our Accounting Department investigate further.

I bought the wrong product. Can I return it?

You may be eligible for a return if you have bought the wrong part or changed your mind about a purchase. Read our returns policy on the Returns page on our website to check if you are eligible here.

If you would like to make a return and are eligible to do so, please reach out to us, and we will guide you through the process of how to lodge a return online.

Our Returns Department aims to process returned items within 1-2 Business Days after receiving it in our Geebung Warehouse, and will be in contact with you after it has been thoroughly inspected.

If you have any questions or difficulties regarding the return process, please do not hesitate to Contact Us.

Can I return a KO/Knock Out Deal item that I purchased?

You cannot return an item bought from our Knock Out Deal range. A s stated in the information provided on all KO Deal item pages, sales on KO Deals are final, and items are sold as is. No refunds, store credits or exchanges can be made for change-of-mind returns.

If you do send in an item to our Returns Department that was bought from our KO Deal Range, the item will be sent back to you, and you will be charged for shipping and handling.

To learn more about our Returns Policy, please click here. You can also refer to our Terms and Conditions for more information.

My item doesn't fit; what do I do now?

We understand that shopping for apparel online can be frustrating when looking for your sizing, so we always ensure to include all available sizing charts for our products supplied to us by the item manufacturer.

These sizing charts are guides only and sometimes will result in an ordered item not fitting the way anticipated. If your item does not fit you, please see our Returns page, where you can read more on our Returns Policy and start your Returns Process.

All Return claims must be submitted within 30 days of you physically receiving your item, either by delivery or pick up. Suppose you progress within your claim and choose to proceed with an exchange. In that case, you will be required to pay an additional cost for any item selected above the cost of your original purchase.

Can I return an item I've installed or tried to install?

No. Once an item has been installed or attempted to have been installed and has marks on it, it is no longer a brand-new item, and we cannot sell it to another customer. We strongly recommend holding the item up against the bike to compare fitment prior to fitting and item, to avoid this disappointment.

Can I add to my order or change it?

We understand that after completing a purchase it may become apparent to you that a mistake has been made, or that you may change your mind about your needs after the purchase is completed.

If this is the case, and you need to change any order details, we ask that you please Contact Us immediately. We will do our best to action your request for your order, but if it has moved to 'pack' in its processing status, it is in the process of dispatch, and we cannot make changes beyond that point.

Please note that if changes are made to your order, your dispatch time may be affected. Different items sometimes require more time to arrive at our Dispatching Warehouse from bulk storage. Any Express Post you have on your order does not guarantee that your order will be processed faster; it only affects the delivery time once it has been dispatched.

If you call us about your order, it will ensure that someone can immediately answer your request. However, if you email, we cannot promise that it will be seen straight away for immediate changes to be made.

Suppose there is a difference in cost after any changes have been made. In that case, you will be required to make payment immediately as your order cannot progress without it.

Can I Cancel my order or take an item out of my order?

We understand that sometimes when an order is made, circumstances may arise that mean your need for your item changes or a simple mistake has been made in your ordering process.

If this is the case, and you need to cancel either your whole order or take a singular item out of it, we ask that you please Contact Us immediately. We will do our best to cancel your order, but if it has moved to 'pack' in its processing status, then it is in the process of dispatch, and we cannot guarantee that we can cancel or make changes beyond that point.

If you call us about your order, it will ensure that someone can immediately answer your request. However, if you email, we cannot promise that it will be seen straight away for immediate changes to be made.

I have received an email about my order; what does it mean?

We value clear and consistent communication with our Customers about their ordering process. So, when you order with EasyR Australia, we will send you a few standard emails throughout your item processing journey, letting you know how your order is progressing.

We hope that steady communication regarding your order will leave you feeling confident that we are doing everything we need for you to receive your order as quickly as possible.

Sometimes we may need to let you know if your item has a delay or is no longer in stock. All order updates are emailed, so please check your spam/junk/filtered folders. We aim to inform you about anything pertaining to your order as soon as we know ourselves.

If you have been sent an email about your order that you do not fully understand, please Contact Us so we may explain further. We are always happy to assist you in any way that we can.

I placed an order but need help finding it/I received no confirmation email.

If you have purchased with us but have not received a confirmation email with an order number, we ask that you Contact Us at once with details of your ordered items, the total amount and your payment method.

Confirmation emails are always automatically sent to the email address used to place the order, so if you have not received one but money has left your account, there is a problem with your order. All order updates are sent via email, so please check your spam/junk/filtered folders to see if your email has been re-routed, or check your previous email addresses that may have been used.

Sometimes, an interruption in your internet connection can result in an uncaptured payment. If this has occurred, our Accounting Department will investigate your claim immediately for a quick resolution.

Suppose you have changed your details with us. In that case, this can also impact payment as authorization is linked to your originally supplied information. Any communication about your order will be sent to the email address we have listed for you; if this has changed, your emails may have been sent to the incorrect email address.

I am missing an item from my order; why?

At EasyR Australia, we always aim to dispatch your order as quickly as possible. However, sometimes, we may split your order if one or more items take longer to process than the others. Sometimes a split order can make it seem as if an item is missing.

In this case, you will be able to see your item and order status on your account page on our website. You would also receive a second dispatch email with a different tracking number.

If your order is missing an item, or, an item from within a kit, and has not been split, we apologise, as human error may have occurred. Please Contact Us immediately, and we will investigate your claim. It is the customers responsibility to alert us to such an error on your order within 5 days of receiving it.

Do I have to pay for my order to be Shipped?

We offer FREE standard shipping to orders over $50. All orders are sent with tracking, require a signature on delivery and are fully insured. This offer excludes bulky/heavy or dangerous goods. These items incur higher shipping fees that we are unable to absorb with our aim to provide the lowest prices possible and are therefore charged a shipping fee at checkout. If the total of your purchase is below $50, you will be charged a flat-rate delivery fee of $7.50.

We have compiled a more detailed list of items that do not include free shipping so that you have all the information you need.

Bulky/Heavy Dangerous Goods List
Wheels, pipes, handlebars, batteries, oil, aerosols and other chemicals, engines, primary covers, fenders, gas tanks, seats, fairings, windshields, carburettors, frames, rims, bike lifts, stands, fork legs, fork tubes, rocker covers, belt drive kits, forward controls, wheel hub, cam chest kit, triple trees, bolt kits, throttle body, panniers, top boxes, large luggage bags, cylinders and comparable products.

You can find more information on our Shipping Information page.

It has been over a week since I completed my purchase. Where is my order?

While we always aim to get most of our orders dispatched within 1-2 Business Days of the order being placed, some of the items we offer have up to a 4 Business Day dispatch time.

In the event that there is a delay in your order being processed, you will receive an email notification from us with those details and updated dispatch estimates included. If there is a delay on your order, it does not mean we are out of stock.

If any item on your order is out of stock, we can sometimes offer you the option to backorder your item. If this applies to your order, our Customer Care Team will send you an email. Please note we will only proceed with back-ordering your order after first contacting you.

If anything on your order is nil stock, we will contact you as soon as this information becomes available.

If your estimated delivery date has passed, please do not hesitate to Contact Us so we can investigate your order status.

I received an EasyR Gift Voucher; how do I use it?

To use one of our vouchers, you can enter the voucher code and secret key at the last stage of checkout when making a purchase. The value of the voucher will then be applied to your order.

Any outstanding balance can be paid with any of our available payment methods. If you spend only part of the voucher value in a single transaction, the remaining balance will be available on your account for future use with no expiry. If you want to purchase over the phone, our Sales Team can help if you have your voucher details available.

Please note that e-Gift vouchers are not physical items and will be sent to the recipient's email address you specify during the checkout. Therefore, if you wish to print the voucher for your loved one, please place your own email address as the recipient, and you will be able to print out the voucher in your own time.

eGift Cards are non-refundable and non-transferrable for cash. Please note that eGift Vouchers will be sent to the recipient’s specified email and are not a physical product.

How do I use my account/store credit to pay for my purchase?

Once you have logged in to your account and added any items that you wish to purchase to your cart, as you would with any other order, you then would opt to "Check Out". You would then proceed to add your required personal details and shipping information to your order.

When you reach the stage normally used to apply payment, you will see an option for Payment in section 3. This is the point that you would opt to use your store credit. All steps past this point continue as a normal purchase would.

If you are experiencing any difficulties or issues using your credit, please do not hesitate to Contact Us.

How can I pay for my purchase?

We offer the following payment methods to our customers:

Credit Cards (Visa, Mastercard or American Express) are accepted via the Stripe Gateway. We are also Google Pay, PayPal, Afterpay, Zippay and Apple Pay friendly!

To see our full Terms and Conditions, click here. EasyR Australia Terms and Conditions

To see Afterpay's Terms of Service, and to create an account with them, visit:

Terms of Service Australia | Afterpay

To see Zippay’s Terms and Conditions and to create an account with them, visit:

Zip Pay Terms and Conditions | Zip

To see more information about PayPal or to create an account, visit:

Pay Online, Send Money or Set Up Merchant Account | PayPal AU

How can I contact you?

You can contact us by calling our Sales Team Members on (07)3216 2251 or emailing us at sales@easyr.com.au.

If you have any general inquiries, you can also send us your questions through our Contact Us Form. We always aim to answer these questions as quickly as possible, though sometimes busy periods or specific inquiries can mean a slightly longer response time.

You can also chat with our Sales Team using the EasyR Live Chat feature found at the bottom right corner of our website.

If you live in Queensland, you can also visit our shop at 2/97 Delta St, Geebung, QLD 4034. Our contact hours are 8:30 am - 5 pm, Monday to Friday. Please note, our Queensland storefront holds our clearance items and not our full range of products. Our full range can be found online.

I don't know if a product will fit my bike. How can I find out?

All fitment listings are to be used as a guide only. Your responsibility as a customer is to ensure that all details provided to us are accurate. Please double-check what you have already fit to your bike as custom is considered when purchasing parts. The smallest details can affect fitment or our recommendations.

If you are still determining the fitment for an item, we are always happy to assist you and ask that you Contact Us prior to purchase. We have a combined experience of over 25 years in the industry and will gladly help you with your problem.

When speaking to our Teams about your fitment or part inquiry, it is always important to remember that we can only make recommendations based on the information you provide us with. For example, suppose the information provided to us is only partially accurate. In that case, we cannot make a recommendation that will always eventuate in the result you desire.

When ordering parts, please check that the part you order matches your requirements before fitting. Unfortunately, we cannot refund or exchange an item that does not fit your bike but has been attempted to do so.

Alternatively, you can use the part finder feature on our website to discover the range of products listed to fit your bike.

Please read our full Terms and Conditions for our complete policy on already fitted parts here.