Returns Policy

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund, exchange, or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Your return must be received with all original packaging intact and must be fit for resale. We understand that clothing may need to be fitted, however, goods must be returned in an unused condition and with all tags and packaging intact. Scuff marks, sticky tape on the packaging, etc, may result in the return not being processed.

In the event your return does not meet our returns policy, we will notify you. At which point, you will have the option of collecting the item from our warehouse, or we can ship it to you at a $25.00 charge. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.

Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. We reserve the right to charge a restocking fee or refuse any return requests. For defective parts or parts sent in error, return shipping charges will be refunded in full.

We try our best to ensure correct items are sent to the customers. In rare cases where a product that does not accurately match the description or the name has been dispatched, it is the customer's duty to check if the part they received is correct and fits their bike as shown on the description on the packaging. If the product has been fitted without due care, the customer may not be eligible for a return. 

Change of Mind

Change of mind returns will be reviewed and processed on a case-by-case basis. Change of mind returns will only be accepted if the item is in a new, resellable condition^(Please see below regarding what is a resellable condition). Therefore, it is important that you contact us before sending the item for return. A store credit excluding shipping** will only be available for change of mind returns.  

By default:

For items that fall into exhaust, handlebar, seat, luggage, and engine: 

• Returns will incur a 15% processing and inspection fee (excl. shipping**) if returned within 30 days.*
• Returns will incur a 25% restocking, processing, and inspection fee (excl. shipping**) if returned after 30 days.*
• Returns cannot be accepted due to a change of mind after 60 days.*
• Returns cannot be accepted if the item has been mounted.

For items that have been backordered or special ordered: 

• Since these items are specially brought over from overseas, they cannot be returned unless the received item is faulty or damaged.

For all Escooters

• We do not accept change of mind returns for any Escooters

For all other items: 

• Returns will not incur a restocking fee (excl. shipping**) if returned within 30 days.*
• Returns will incur a 15% restocking fee (excl. shipping**)if returned after 30 days.* 
• Returns cannot be accepted due to a change of mind after 60 days.*

^ Resellable Condition is defined as the item being returned to us without marks or damage to either the item or item's packaging. The item must be received in the original condition as to when it was dispatched from us. Items must not be removed from any sealed type packaging, including plastic and or cardboard. Items must be in the same box and not show any signs of use or fitment. If the item is not in resellable condition and refund, exchange or credit may be refused.

* Period is dated from the date of purchase. We must have received the item within the given period.

** Shipping is non-refundable unless otherwise stated. In addition, the actual cost to ship the item will be deducted from any credit amount if the item has been shipped under our free shipping offer https://www.easyr.com.au/shipping_policy The amount deducted will range from a minimum of $7.50 and up to a maximum of $40.00. Please contact us prior to returning the item if you would like to confirm the amount that may be deducted from any potential credit.

Helmets

If you wish to return your helmet you must notify us within 7 days of receiving the product. Helmets will be returned at customers' expense.

The helmet must be unused with no marks and returned in the original packaging. Helmet boxes must be returned securely wrapped or boxed. Do not apply postage labels or tape directly to the helmet box. Unwrapped helmet boxes that have been damaged in the post or had tape or stickers attached will not be accepted.

Please note change of mind returns will be processed as store credit only.

To keep costs down, we do not have the facilities to try on the helmets in store.

Incorrect Fitment

When possible, we provide fitment information on a number of parts. If you are unsure regarding an item fitment please call or email prior. While we will do our best to help you get the correct part please do not assume we will identify parts that you have purchased that may not fit. It is the customer's responsibility to check fitment before attempting to fit the item or modify it in any way, we are not responsible for any costs incurred and cannot accept modified or painted parts as a return. 

E-Rides

We do not accept change of mind returns on any E-Rides products including electric bikes and electric scooters. If the product is found to be faulty, we will replace the product or, if needed, provide you with a full refund for your purchase.

Special Returns & Warranty Information

Warranties do not cover changes to the physical appearance or colour of the leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, or improper care or cleaning.

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

Physical appearance: Unless otherwise stated warranties do not cover changes to the physical appearance or colour of the chrome, leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, improper care or cleaning. All items are inspected carefully to ensure the products are free of damage and comply with our product standards prior to dispatch. Defects to appearances (including chrome) must be reported within 2 days of receiving the product or otherwise they will not be covered under warranty. Once the item has been installed appearance defects unless reported prior will not be covered. Furthermore, damage caused by general use, weather, and unsuitable environmental exposure will not be covered under warranty. 

Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or return shipping by the customer, will not be eligible for exchange, refund, or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.

Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discolouration. Bluing or discolouration is caused by tuning characteristics, cam timing, carburettor jetting, or overheating, and is NOT caused by defective manufacturing. Once mounted there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

Gas Tanks: You must use a gas tank sealer with new gas tanks for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested, and sealed BEFORE painting to eliminate potential problems.

Seats/Saddlebags/Windshields/Handlebars: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag, handlebar, or windshield to another customer, so please be careful before mounting your new seat, saddlebag, windshield, or handlebars to check fitment.

Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases, the manufacturer may require the item to be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.

Cables: We try our best to ensure that the cable is the correct length for the given application. Before installing, please measure the size of the cable to determine if the cable is suitable for your bike, as cables cannot be returned once fitted. 

Wheels: Special order wheels are not returnable unless faulty. Please ensure you check the order to make sure the fitment information is correct. If you find the wheels do not fit your bike then please contact us. All spoked tubeless wheels are prone to leaking air due to the nature of the design and general wear and tear through use. Air loss is not a fault and is not covered by warranty. If the potential of any air loss is of concern to you then we recommend using a tube with any tubeless spoked wheels.

Special Orders

Special orders are made just for you and normally contain items that are not held in regular stock. The order is made at the specific request of the customer and as such, special orders cannot be cancelled, returned, or exchanged under any circumstances. We are not responsible for production delays or other unforeseen circumstances that delay the delivery of any special order.  We will provide an estimate of the lead time required for your order, however, we cannot guarantee a lead time in any case. No price adjustments or loaner items will be given due to the manufacturer's delay.

Rear Drive Belts – Limited Warranty

Due to the possibility of existing pulley wear, misalignment, or improper tension, there is no warranty on belts and no returns after installation. Please inspect the belt thoroughly prior to installation and report any issues to us.

• Drive belt sprocket alignment must be spot on

If the pulley is misaligned it distorts the belt and uneven distribution of the load, resulting in premature belt failure. Misalignment will affect belt tracking, resulting in severe belt edge wear, sprocket flange wear, and noise problems.

Customizers who fit their own belts, be warned! Instead of taking a punt on whether or not to use a particular after-market belt, ask us to specify the correct belt.

• The rear axle must be aligned correctly

If the axle is out of alignment it will tilt the wheel pulley, resulting in all sorts of issues. Be compulsive about aligning your axle.

• Worn belt = worn sprocket

Just like a chain-driven bike, if you wear the belt, you’ve probably worn the pulley. Replace it at the same time; otherwise, you’ll shorten the life of your brand new belt!

• Belt tension

Read your manual and know the correct tension for your particular bike’s belt.

Belt tension should be done when the belt bike is cold and adjustment should be made with the weight of a rider on the bike.