Returns Policy

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. We reserve the right to charge a restocking fee or refuse any return requests. For defective parts or parts sent in error, return shipping charges will be refunded in full.

Note: We try our best to ensure correct items are sent to the customers. In rare cases where a product which does not accrately match the description or the name has been dispatched, it is customer's duty to check if the part they received is correct and fits their bike as shown on the description on the packaging. If the product has been fitted without due care, customer may not be elligible for a return. 

 We want you to be satisfied. Our return policy works like this:

Return the Parts Within 60 Days

  • Returns must be made within 60 days of invoice. Shipping fees are not refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.
  • See our special warranty notes on exhaust systems, gas tanks, electrical items and physical appearance.
  • To request a return please contact us via email or phone and we would be happy to help.

Warranties do not cover changes to the physical appearance or color of the leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, or improper care or cleaning.

Apparel

We understand that ordering clothing online can be tricky when it comes to sizing. If you are not happy with a purchase you made on any apparel items at EasyR, simply give us a call (07) 3216 2251 for a return slip, then post it back to us in its original condition with proof of purchase within 30 days and we'll give you a full refund or replacement..

Special Returns & Warranty Information

Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.

Physical appearance: Unless otherwise stated warranties do not cover changes to the physical appearance or colour of the chrome, leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, improper care or cleaning. All items are inspected carefully to ensure the products are free of damage and comply with our product standards prior to dispatch. Defects to appearances (includ. chrome) must be reported within 7 days of receiving the product or otherwise they will not be covered under warranty. Furthermore, damage caused by general use, weather and unsuitable environmental exposure will not be covered under warranty. 

 Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.

 Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Bluing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, or overheating, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.

 Gas Tanks: You must use a gas tank sealer with new gas tanks in order for your warranty to be valid. We strongly recommend that all gas tanks be fitted, pressure-tested and sealed BEFORE painting in order to eliminate potential problems.

 Seats/Saddlebags/Windshields/Handlebars: Once mounted, these items cannot be returned. Must be in new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat, saddlebag, handlebar or windshield to another customer, so please be careful before mounting your new seat, saddlebag, windshield or handlebars to check fitment.

 Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases the manufacturer may require the item be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.

 

Rear Drive Belts – Limited Warranty

Due to the possibility of existing pulley wear, misalignment or improper tension, there is no warranty on belts and no returns after installation. Please inspect the belt thoroughly prior to installation and report any issues to us.

  • Drive belt sprocket alignment must be spot on

If the pulley is misaligned it causes distortion of the belt and uneven distribution of the load, resulting in premature belt failure. Misalignment will affect belt tracking, resulting in severe belt edge wear, sprocket flange wear and noise problems.

Customizers who fit their own belts, be warned! Instead of taking a punt on whether or not to use a particular after-market belt, ask us to specify the correct belt.

  • The rear axle must be aligned correctly

If the axle is out of alignment it will tilt the wheel pulley, resulting in all sorts of issues. Be compulsive about aligning your axle.

  • Worn belt = worn sprocket

Just like a chain-driven bike, if you wear the belt, you’ve probably worn the pulley. Replace it at the same time; otherwise you’ll shorten the life of your brand new belt!

  • Belt tension

Read your manual and know the correct tension for your particular bike’s belt.

Belt tension should be done when the belt bike is cold and adjustment should be made with the weight of a rider on the bike.

Change of Mind

We do support a change of mind policy within 30 days, but the product must be in the original packaging and in sellable condition. Customers will have to contact us before applying for a change of mind return.

Special Back Order Items

In the case of requested back orders, there may be limitations for change of mind, exchange or returns. This is due to the fact that we often have to have the product specially requested, be it ordered in from overseas, or manufactured to order.