EasyR Return Policy Is The Best In Australia!
Note: Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. We reserve the right to charge a restocking fee or refuse any exceptions. For defective parts or parts sent in error, return shipping charges will be refunded in full.
We want you to be satisfied. Our return policy works like this:
Return the Parts Within 60 Days
- Returns must be made within 60 days of invoice. Shipping fees are not refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.
- See our special warranty notes on exhaust systems, gas tanks, and electrical items.
- To request a return please contact us via email or phone and we would be happy to help.
We understand that ordering clothing online can be tricky when it comes to sizing. If you are not happy with a purchase you made on any apparel items at EasyR, simply give us a call (07) 3216 2251 for a return slip, then post it back to us in its original condition with proof of purchase within 30 days and we'll give you a full refund or replacement..
Rear Drive Belts – Limited Warranty
Due to the possibility of existing pulley wear, misalignment or improper tension, there is no warranty on belts and no returns after installation. Please inspect the belt thoroughly prior to installation and report any issues to us.
Drive belt sprocket alignment must be spot on
If the pulley is misaligned it causes distortion of the belt and uneven distribution of the load, resulting in premature belt failure. Misalignment will affect belt tracking, resulting in severe belt edge wear, sprocket flange wear and noise problems.
Customizers who fit their own belts, be warned! Instead of taking a punt on whether or not to use a particular after-market belt, ask us to specify the correct belt.
The rear axle must be aligned correctly
If the axle is out of alignment it will tilt the wheel pulley, resulting in all sorts of issues. Be compulsive about aligning your axle.
Worn belt = worn sprocket
Just like a chain-driven bike, if you wear the belt, you’ve probably worn the pulley. Replace it at the same time; otherwise you’ll shorten the life of your brand new belt!
Read your manual and know the correct tension for your particular bike’s belt.
Belt tension should be done when the belt bike is cold and adjustment should be made with the weight of a rider on the bike.
Change of Mind
We do support a change of mind policy within 30 days, but the product must be in the original packaging and in sellable condition. Customers will have to contact us before applying for a change of mind return.